Referrals
No referral is required. Treatment is covered by most insurance programs.
If you would like more information about the centre and our services, or if you would like to book an appointment, then please phone 905-901-0597 or send e-mail to:
If you are phoning, please feel free to leave a message any time of day. Our policy is to return phone messages and e-mails the same day we receive them. If in the rare event we are unable to contact you before the office closes, then we will contact you the following day. Our policy is also to ensure all new clients have the option of booking with us within a week after the initial contact. We provide day and evening appointments.
No referral is necessary from a physician. However, if you would like your physician’s office to contact us, we can book through the physician’s office. Clients who are being referred to us as part of a short-term or long-term disability claim, automobile insurance claim, Workplace Safety and Insurance Board claim (WSIB), or other insurance claim may also contact our office directly. However, we will encourage you to have your insurance company contact us to ensure billing procedures are in place so that we can bill the insurance company directly.
Hours and Location
Hours: Monday to Thursday 9am - 9pm, Friday 9am - 5pm, Saturday 9am to 3pm
Address: 418 North Service Rd. E., Suite 3A, Oakville, Ontario, L6H 5R2
Phone: 905-901-0597 Fax: 905-901-9773
Directions:
If you are arriving from the QEW, exit at Trafalgar Rd. and travel north. You will see Oakville Place on the left. Travel for approximately 500m and turn right at the first stop lights (Iroquois Shore Rd.). There is a gas station (PetroCanada) on the corner. Travel approximately 500m and turn right at the first stop lights. There is a Tim Hortons on this corner. This is the North Service Rd. East. We are another 500m down the road on the right. Turn right into the Briarwood Business Park (3-storey, tan brick buildings). We are in building 418, suite 3A. There is ample parking.
If you are driving down Trafalgar Rd. from Dundas, cross over Upper Middle Rd., pass Sheridan College and then at the last stoplights before the QEW, turn left onto Iroquois Shore Rd. and follow the directions listed above.
Fees
Unfortunately, psychological services are not covered by O.H.I.P. Most insurance plans, however, cover psychologists. We have two rates for the services at our centre. The psychologists charge a higher rate than the therapists who are Masters' level therapists. Dr. Susan Williams oversees all cases in the practice on a weekly basis through regular meetings with all of her associates. Consequently, insurance plans that cover psychologists also cover sessions with all therapists at the centre. Dr. Williams is available to meet with a client working with any of the associates at the centre if a client makes this request.
Session fees are paid at each session and a receipt is issued for your submission to your insurance plan. This same receipt can also be used on your income taxes as Revenue Canada will provide partial re-imbursement for psychological services that have not been paid by insurance.
Treatment Plan
The first session is a 1-hour assessment session intended for the therapist working with a client to get to know the client as much as is possible and to give the client an opportunity to meet the therapist. We ask many questions and at the end of the first session we summarize what we have heard from the client and recommend a treatment plan. We set clear goals for therapy and estimate the number of sessions required. We often request that clients complete a few questionnaires after the first session and before the second session to assist in our assessment. Subsequent sessions are 55 minutes in length allowing 5 minutes for the therapist to take notes and reflect upon the session in preparation for a subsequent session.
We recommend that clients bring a notebook to sessions. The notebook is used to write down the new strategies for mental health learned in each session. The notebook is also used to write down the homework to be completed between sessions. Clients need to set aside some time each week to practice the new strategies learned in session. Research demonstrates that the clients who do their homework are the clients who benefit the most from the treatment. The notebook also becomes a useful reference book of strategies for mental health and coping tools to use when upset when therapy is complete.
Dr. Susan Williams has written a book that is comprised of many worksheets and tools for sadness, anxiety, anger, and other distress. Clients may also choose to use this book throughout their therapy and after their therapy is complete.
Privacy Policy
Personal Health Information Protection Act, 2004
Therapists at the Halton Centre for Cognitive Therapy will be gathering personal information (e.g., personal characteristics, any information related to providing health care, health conditions, health history, health services received, family health history) when working with clients in order to provide clients with health care. Clients have the right to read their clinical notes, ask for corrections to be made, add notes to their file and ask for a copy of their health information. Clients’ files are stored in a secure setting for at least 10 years (after they have reached the age of eighteen).
The Information Officer for the Halton Centre for Cognitive Therapy is Dr. Susan Williams. Clients can direct any questions or concerns about the privacy of their personal health information to her at
Confidentiality
Everything discussed and shared in therapy is confidential. Under the Personal Health Information Protection Act, 2004 (PHIPA), therapists at the Halton Centre for Cognitive Therapy may communicate with another health care professional identified in this act (e.g., a doctor, a previous psychologist) in order to facilitate the health care of clients. A client’s consent is implied for these communications. If a therapist and/or client think it would be helpful for a therapist to speak with another person who is not a health care provider under the definition of PHIPA, clients will provide written and verbal consent.
Information about clients may also be released under the following rare circumstances without their explicit consent:
Welcome to the Halton Centre for Cognitive Therapy
We use state-of-the-art treatment, and prevent and identify problems so that children, teens, and adults get timely, effective help for depression, anxiety, stress, eating disorders, and many other problems. We provide parenting skills training and individual, group, family, and couples therapy.
The primary treatment we provide is Cognitive-Behaviour Therapy (CBT). We recommend and provide family therapy or couples therapy when working with an individual if we think it will be beneficial. By having staff who are expert in each of these areas, we are able to ensure that all necessary therapeutic care can be provided from one place, our centre. This appeals to our clients. We also incorporate techniques from other therapeutic styles if we believe it will benefit the client, i.e., techniques from Emotion-Focussed Therapy (EFT) and Systems Theory.
We assist in the prevention and treatment of mental health problems through partnerships with school boards, support groups, and social service agencies and the provision of presentations, pamphlets, books, and videos. We conduct research and provide supervision for professionals.
We work with clients in Oakville, Burlington, Georgetown, Hamilton, Milton, Mississauga and many other towns in Ontario and across Canada (via phone). Some of our clients work with us on the phone when they are out of town for school or move residences part way through their therapy.
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